Notes Before Applying for Parcel
👉 Hello 😊
Thank you for using the WiseExpress service.
Please review the important notes and prohibited items for import into Australia before using the service.
⚠️ Precautions for using the service
1. Cargo Volume and Extra Charges
a. If the cargo size is disproportionate to its weight, additional charges may apply.
b. Please consult with the person in charge beforehand to confirm the exact fees for smooth service.
2. Packaging Rules and Customer Responsibility
a. Packaging is the customer’s responsibility, and we do not offer additional packaging services at pickup.
b. We are not liable for any damage or loss caused by improper or incomplete packaging.
3. Product Information Accuracy
a. If the waybill is inaccurate, the cargo may be opened and inspected by the pickup site or airline without customer consent.
b. We are not liable for any damage, delays, or issues resulting from this process.
4. Customs and Delivery Delays
a. International shipping may be delayed depending on country-specific customs procedures and local transportation conditions.
b. Please understand that we cannot compensate for any delays in customs clearance or any additional costs or damages resulting therefrom, as these are beyond our scope of responsibility.
5. Prohibited Items Compliance
a. Ensure the shipment does not contain illegal or restricted items as per Australian law.
b. Shipments with restricted items may be denied, returned, or subject to legal action.
6. Storage Policy
a. Parcels can be stored free of charge for up to 2 weeks from the date of arrival. After that period, storage fees will apply.
7. Customer Support and Solutions
a. For any issues during the service, contact our customer support team for quick assistance.
🚫 Prohibited Items for Import into Australia
1. Food and Dietary Supplements: Including fresh, processed, and instant products.
2. Medicines and meat products: including animal feed and snacks.
3. Electronic Device Batteries: Including lithium batteries, cells, etc. (Can be processed if MSDS is available).
4. Hazardous Materials and Flammable Products: Including adhesives, paint, combustible materials, etc.
3. Electronic Device Batteries: Including lithium batteries, cells, etc. (Can be processed if MSDS is available).
These items cannot be shipped. For any other inquiries, please consult with the person in charge.
📢 Information on damage and loss compensation standards
1. Compensation Standard: Based on the price of the goods stated in the application form, up to A$200 in free compensation is provided.
2. Compensation application deadline: You must send a photo of the damage to the customer center within 5 business days of receiving the parcel for the compensation process to begin.
3. When compensation is not possible
-
Damage to non-shippable items as notified on our website
-
Damage to items not listed on the application form
-
Damage Exemption Items: Dishes, ceramics, musical instruments, furniture, electronic devices, glassware, etc.
-
Damage cases received after the compensation application deadline (5 days)
-
Delivery delays and losses due to external agencies such as airlines, shipping companies, terminals, and customs
WiseParcel is committed to ensuring that your valuable shipments are delivered safely and quickly.
We continuously strive to provide the highest quality and service, and we aim to repay your trust by being the best.
Thank you for always trusting and using our service.
Best regards,
WiseExpress Team
Parcel Information
💡 For different contents, use ‘Add Parcel’ per box.
Parcel 0
Receiving Information
💡 Agent delivery: max 0.1CBM / 25KG, extra cost.
Additional Services
💡 Delivery starts after all parcels have arrived!
💡 Delivery will not begin until all packages have arrived!
💡 If not selected, simplified customs clearance will proceed automatically.
Exporter Information (KR)
Exporter
Select parcels for export declaration under this name.
Importer Information (AU)
Importer
Please select the parcels you wish to use for import declaration under the above name.
💡 If not selected, self-declaration will proceed automatically.
Discount Code
💡 Box 5 Promo Code: PROMO5HO
🚨 The discount code is not valid.
Application Information
Application Number
R000030
Parcel 1
P00000000
Shipping Method
Air
Additional Services
Combined Packaging
Combined Shipping
Local Delivery
Export/Import Declaration
Export Filing Service
Import Filing Service
Additional Requests
Notes
-
For customers visiting Gimpo Center, please write your parcel number clearly on the box when dropping off at the Gimpo Center.
-
You can edit your application in My Orders until the parcel arrives at the Gimpo Center. After arrival, please contact Customer Service for changes.
-
If the parcel arrives before you submit the application, the displayed parcel number may differ. Please check the actual number in My Orders.
-
An invoice will be sent to your email once the shipment is completed.
Delivery Contact Information
You may receive a call about your delivery.
Calls from +61 410 868 052 are official — please answer to assist with your delivery schedule.
Combined Packaging Tracking
Combined packaging parcels keep only one tracking number. Please track using the lowest number listed.
Export Declaration Documents
For smooth export declaration, please send the following documents along with your full name and application number:
-
Export Declaration
-
Certificate of Origin
Send to: 📧 documents@wiseexpress.com.au
Import Declaration Documents
For smooth import declaration, please send the following documents along with your full name and application number:
-
Import Declaration
-
Certificate of Origin
Send to: 📧 documents@wiseexpress.com.au
